Replacement parts are fast and cost-effective to obtain, further reducing downtime and costs.
UTILEV parts are stocked in the Parts Distribution Centre, located in the Netherlands, which handles a stock of more than 3 million parts at any time.
Its strategic location is within easy reach of international distribution and travel networks, ensuring fast and efficient dispatch of the part you need, to any location in EMEA.
This level of service is made possible, thanks to the UTILEV Aftermarket Support operation, which offers an extensive range of support services to the network of authorised dealers of UTILEV forklift trucks, throughout Europe Middle East & Africa.
These services include:
- 24/7 access to parts information and ordering, either by phone or online.
- Over 95% immediate parts availability.
- Provision of technical service and parts manuals.
- Reliable and responsible back-office support
- Breakdown order resolution.
- 80% of the parts shipped on the same day.
- Comprehensive parts logistics and transport solutions.
This level of service ensures that all customers are able receive the support they require, exactly when they require it.